FAQ
Buying your tickets online on this site is hassle-free and secure and is provided by Qjump Australia Pty Ltd. We offer a great standard of customer service, we have a secure gateway for your protection and peace of mind... and you don't even have to leave home!
How do I buy tickets or products online? We list tickets and products that are currently for sale. During the purchasing process you will need to provide your name, email, shipping address and phone number, along with details of the credit card to be charged for your purchase. Simply enter the number of items you wish to purchase, agree to the Terms and Conditions and you're on your way.
How do I know my transaction was successful? Once your transaction is approved and completed, your browser will refresh and you will be provided with a transaction reference number. You will also be sent a confirmation email to the email address you supplied during the purchasing process.
How much does the service cost? Booking fees can vary. Our ticketing pages will spell out the all inclusive ticket price. There will also be a fulfilment charge if you are having your tickets delivered by registered post or SMS.
Is it secure? Yes, we use 128bit SSL encryption for all transactions. All data entered into the system is entered on secure servers. Our payment system (called a "Gateway") is accredited by all the major Australian banks. Once you submit your credit card information for processing this is encrypted. For your peace of mind, we are Entrust Certified. Click the Entrust logo on any of our ticketing pages for further information.
How do I pick up my tickets? Depending on the options provided for each event, you can opt to have your tickets sent to a nominated postal address by registered mail (available until a week prior to the event) or to collect your tickets at the venue once doors open for your event. If you are collecting tickets at the venue, you will need to show photo ID and the credit card you purchased the tickets with. You will also need to sign for the tickets acknowledging receipt. SMS-Tix option sends you an SMS to your nominated mobile phone number. The SMS indicates how many tickets you purchased. At the Event, present your phone with the SMS on screen to be scanned for entry. You will be required to display photo ID matching the name of the person purchasing the tickets. You will be permitted entry for the number of tickets you purchased so please ensure your guests arrive with you. “Print @ home” tickets are emailed to you, with an attachment for each ticket you purchased. Print each attachment and ensure each person you bought a ticket for receives one. Your print-outs will be scanned at the Event; your photo ID checked and you will be permitted entry for the number of tickets you purchased. Each attachment is valid for one entry only.
What happens to my credit card details? Your credit card details are not kept anywhere within the system and are destroyed at the conclusion of the transaction.
What happens if I change my mind? Tickets are not refundable or transferable. If an event is not staged, it is solely the responsibility of the event promoter to provide you with a refund. Booking fees are not refundable under any circumstances so please choose wisely. If you have your tickets sent to you via registered post, you can pass those tickets on to whomever you choose, but if you opt to collect your tickets at the venue, no one else can sign for them on your behalf.
What about my privacy? We care about your right to privacy. What information we collect, and how we use it is outlined in our privacy policy. Please refer to it for more detailed information.
If you need further assistance, please visit the Qjump Ticketing Support Site