Qjump

Buying your tickets online on this site is hassle-free and secure and is provided by Qjump Australia Pty Ltd. We offer a great standard of customer service, we have a secure gateway for your protection and peace of mind... and you don't even have to leave home!

If you need further assistance, please visit the Qjump Ticketing Support Site

How do I buy tickets or products online? ↓

We list tickets and products that are currently for sale. During the purchasing process you will need to provide your name, email, shipping address and phone number, along with details of the credit card to be charged for your purchase. Simply enter the number of items you wish to purchase, agree to the Terms and Conditions and you're on your way.

How do I know my transaction was successful? ↓

Once your transaction is approved and completed, your browser will refresh and you will be provided with a transaction reference number. You will also be sent a confirmation email to the email address you supplied during the purchasing process.

How much does the service cost? ↓

Booking fees can vary. Our ticketing pages will spell out the all inclusive ticket price. There may also be a per order fulfilment charge which will be displayed prior to payment being required.

Is it secure? ↓

When purchasing from Qjump your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our privacy policy, please contact our customer support centre: support@qjump.com.au

How do I pick up my tickets? ↓

Depending on the options provided for each event, you can opt to have your tickets sent to a nominated postal address by registered mail (available until a week prior to the event) or to collect your tickets at the venue once doors open for your event. If you are collecting tickets at the venue, you will need to show photo ID and the credit card you purchased the tickets with. You will also need to sign for the tickets acknowledging receipt. The SMS-Tix option sends you an SMS to your nominated mobile phone number. The SMS indicates how many tickets you purchased. At the Event, present your phone with the SMS on screen to be scanned for entry. You will be required to display photo ID matching the name of the person purchasing the tickets. You will be permitted entry for the number of tickets you purchased, so please ensure your guests arrive with you. "Print @ home" tickets are available to you through a download link that is emailed to you containing the tickets you purchased. Download and print each attachment and ensure each person you bought a ticket for receives one. Your printouts will be scanned at the Event; your photo ID checked and you will be permitted entry for the number of tickets you purchased. Each attachment is valid for one entry only.

What happens to my credit card details? ↓

Your credit card details are not kept anywhere within the system and are destroyed at the conclusion of the transaction.

What happens if I change my mind? ↓

Tickets are not refundable or transferable. If an event is not staged, it is solely the responsibility of the event promoter to provide you with a refund. Booking and Fulfilment fees are not refundable under any circumstances so please choose wisely. If you have your tickets sent to you via registered post, you can pass those tickets on to whomever you choose, but if you opt to collect your tickets at the venue, no one else can sign for them on your behalf.

What about my privacy? ↓

We care about your right to privacy. What information we collect, and how we use it is outlined in our privacy policy. Please refer to it for more detailed information.

My eTicket has a Name & Date Of Birth shown, but that person can't go anymore? ↓

When eTickets are issued to specific people on purchase, they are strictly not transferrable. We do allow changes to the Name and/or Date Of Birth where that change is obviously a spelling error or typo. To make these changes, visit your Order History and click the "edit" link next to the ticket you want to update. Use the fields that appear to make your changes. This will submit a request for our staff to review. You will then get an email either confirming the update (with an updated ticket attachment) or an explanation of why it was rejected (e.g. you asked to totally change the ticket holder's details).

If name and date of birth was not required to be entered for each ticket, you can give the printout to another friend.

Depending on the specific event you bought tickets for, there may be an option to request a refund for ticket holders. Usually there is a cut off date. Check the event website or event specific FAQ in our Help Section.